Frigipan Order Information

Shipping, Courier & Collection

Important information about collecting your Frigipan order, courier delivery for eligible Online Shop orders, oversized products and checking your order on receipt.

Frigipan operates mainly on a collection basis and does not provide its own delivery service.

Order fulfilment

How collection and courier delivery work.

Please review the information below before arranging collection or courier delivery. Vehicle suitability, product size and safe transport remain important when planning how your order will be moved.

Collecting Your Order

Orders may be collected from our Pretoria premises once we have confirmed that they are ready.

Customers may collect using their own vehicle or arrange for a transport company to collect on their behalf. Please ensure that the vehicle is suitable for the size, weight and length of the products ordered.

Safety: Frigipan may refuse to load a vehicle that is unsuitable or unsafe. Although our team may assist with loading, the customer or appointed transport company is responsible for securing and transporting the order safely after collection.

Online Shop & Courier Delivery

Courier services are available for eligible orders placed through the Frigipan Online Shop. Where courier delivery is available, Frigipan will arrange an independent courier on the customer’s behalf.

The courier fee will be calculated according to the product, quantity, dimensions, weight and destination. Frigipan will confirm the fee before the order is dispatched.

The courier provides the delivery service. Frigipan does not operate its own delivery service.

Products That Cannot Be Couriered

Due to their size, length and handling requirements, the following products cannot be sent by standard courier:

Insulated panels
PVC or aluminium angles
PVC or aluminium channels
Similar long, bulky or oversized products

These products must be collected from Frigipan by the customer or a transport company appointed by the customer.

Before you leave or accept delivery

Checking Your Order

Customers or their appointed transport companies should inspect the order before leaving our premises. Orders sent by courier should be inspected as soon as they are received.

Please report any visible damage, shortages or incorrect products to Frigipan as soon as possible. Include your order or invoice number, details of the problem and clear photographs where relevant.

For information about damaged, defective or incorrectly supplied products, please refer to our Refund and Return Policy.

Need assistance?

Contact Frigipan before arranging transport or collection.

If you are unsure whether your order qualifies for courier delivery or what vehicle is suitable for collection, contact the Frigipan team before making arrangements.

Contact Frigipan → Call 012 752 8765